Client & Third-Party Review Policy
Mandatory requirements governing reviews, review solicitation, and third-party reputation platforms
📌 8.1 Purpose & Scope
This policy governs how employees, contractors, and representatives may engage with online reviews, forums, and third-party reputation platforms — including Forex Peace Army (FPA). Every review associated with WeMasterTrade must be:
- Genuine — written by a real client from their own experience
- Independent — not influenced, directed, or pressured by anyone at WMT
- Honest — not incentivized, rewarded, or tied to any account action
- Uncompensated — no benefit offered or implied in exchange for a review
Where this policy is stricter than a platform's own rules (e.g. FPA's), WeMasterTrade's policy takes precedence.
Who This Policy Applies To
This policy applies to all employees, contractors, representatives, and interns — from their first day, across every department — and covers all reviews, ratings, testimonials, and social media content relating to WeMasterTrade.
WeMasterTrade, WeCopyTrade, and all related companies — all offices and remote staff.
🚫 8.2 Prohibited Review Activity
The following actions are strictly prohibited for all employees and contractors, without exception:
8.2.1 — Employee & Contractor Reviews
Employees and contractors must never submit, modify, or rate a client review of WeMasterTrade — even if they are also a genuine client, and even to test or troubleshoot the platform.
8.2.2 — Undisclosed Company Affiliation
Employees must not present themselves online as independent clients or users. Any authorized participation in forums on WMT's behalf must disclose that relationship — though disclosure never permits submitting a review.
8.2.3 — Non-Client Solicitation
Reviews must never be requested from:
- Employees or contractors
- IBs, affiliates, or partners
- Vendors or anyone with a commercial interest in WMT's reputation
8.2.4 — No Compensation or Incentives
No compensation, reward, or advantage may be offered or implied in exchange for submitting, updating, or publishing a review, or for a particular rating.
Cash · discounts · coupons · credits · bonuses · points · free products · priority support · faster withdrawals · preferential treatment · faster ticket handling · any benefit tied to review activity
A simple thank-you after a voluntary review is fine, provided no benefit is offered. Customer service must never depend on whether a client submits a review.
8.2.5 — No Rating or Sentiment Direction
Review requests must ask only for an honest review. The following are prohibited:
| Prohibited Wording | Why It's Prohibited |
|---|---|
| "Please leave us a 5-star review." | Directs a specific rating |
| "Please leave a positive review." | Directs sentiment |
| "Please tell everyone how good our service is." | Directs talking points |
| "Please mention how quickly we processed your payout." | Directs specific content |
The request should only ever invite an honest review — nothing more.
8.2.6 — No Connection to Account Actions or Disputes
A review request must never be linked to any account action, including:
- Withdrawals, deposits, or verification
- Restrictions, disputes, or complaints
- Refunds or support tickets
Employees must not suggest a review could improve or speed up how WMT handles a client's matter.
8.2.7 — No Mass Solicitation
WeMasterTrade must never run bulk or mass review campaigns, including mass email, SMS, Discord/Telegram announcements, or any automated request likely to trigger a sudden wave of reviews.
- No more than 2–3 clients per week per requester
- No simultaneous campaigns across departments
- All requests must be logged in the Review Request Log
8.2.8 — No Support-Triggered Requests
Support staff must not routinely ask for a review just because a ticket was resolved, verification completed, a payout processed, or a client had a positive interaction.
8.2.9 — No Pressure While Client Is Present
Employees must not pressure or prompt a client to submit a review while physically present at a WMT office. Any invitation must let the client decide independently, without observation.
✅ 8.3 Permitted Review Requests
Review solicitation is permitted only where every requirement in Section 8.2 is met.
Eligible Clients
Before contacting a client, the requester must confirm the client:
- Is a genuine client — not an employee, contractor, IB, or affiliate
- Has a meaningful relationship with WeMasterTrade
- Has no pending account dispute
Client Selection & Personalization
| Requirement | Detail |
|---|---|
| Prioritize | Long-standing, active clients |
| Exclude | Clients with no meaningful interaction in over 2 years |
| Never select/exclude | Based on expected rating |
| Personalize | Reference real details of the client's relationship — no form letters |
| Frequency | No more than 2–3 clients per week per requester |
| Log | Every request recorded in Review Request Log |
Follow-Up & Review Updates
WMT may individually invite an updated honest review where:
- A client's FPA review is over 1 year old
- A negative review's underlying issue has since been resolved
- A client has reviewed WMT elsewhere and may be invited to also review on FPA
Never instruct a particular rating change — honest review only.
📋 8.4 Review Request Log
All authorized review requests must be recorded in the Review Request Log, available for audit. Each entry must include at minimum:
| # | Required Field |
|---|---|
| 1 | Client identity and eligibility status |
| 2 | Requesting employee and date |
| 3 | Platform and method used |
| 4 | A copy of the message sent |
| 5 | Confirmation no incentive or rating direction was included |
| 6 | Outcome of the request |
🔐 8.5 Authorization & Training
Authorization
Only employees expressly authorized by CS/BD leadership may request client reviews. No one may independently start a review campaign. WMT must maintain a current list of authorized requesters.
Training Requirements
| Who | When | Requirement |
|---|---|---|
| Existing staff | Upon policy introduction | Full training with Q&A opportunity |
| New hires | First day — before any access to WMT network or client data | Full training. No exception. |
Training must cover Sections 8.2 and 8.3 in full, the Review Request Log, and the consequences of violation.
After training, each person must sign and date two copies of the acknowledgment page: one for their personnel file, one for themselves.
⚖️ 8.6 Reporting, Escalation & Consequences
Reporting Obligation
Any employee aware of any of the following must report it immediately to CS/BD leadership:
- A self-review or incentivized review
- A rating request or sentiment direction
- An IB/affiliate solicitation
- A mass or bulk review campaign
- Any attempt to manipulate a review platform
Evidence must never be concealed or altered.
Any employee or contractor found to have violated this policy after it takes effect will be terminated immediately.
This applies without exception, regardless of intent, seniority, or role. The conduct will be documented and reported to the Office of the CEO.
Policy Owner & Review
This policy is owned by the Office of the CEO and is reviewed at least annually, and immediately after any material incident, platform warning, or violation. Where a platform's rules are stricter, WeMasterTrade may impose additional controls pending formal review.